Frequently Asked Questions

Here you will find specific answers to questions about scheduling, our working methods, and payment for our cleaning services.

1. 1

   how to choose an apartment cleaning package

   Choose deep cleaning if the space has not been thoroughly cleaned for more than three months or following renovation work. For spaces that are already tidy, we recommend regular periodic maintenance. Before arrival, our team confirms the exact checklist of tasks tailored to your needs.

2. 2

   what our cleaning products consist of

   We use biodegradable industrial products with a neutral pH factor and material safety data certification. The solutions contain no harsh chlorine compounds or abrasive particles that could damage glass, acrylic, or polished stone. All microfiber cloths are washed at high temperatures before each new use.

3. 3

   how to maintain surfaces after our visit

   After our treatment, we recommend regular wiping with a dry or slightly damp microfiber cloth without harsh soaps. The protective layer left after dust removal facilitates further vacuuming with standard equipment. For upholstered furniture, ventilating the room for two to three hours after cell vitality is recommended.

4. 4

   how to book an appointment and pay for the service

   You can book an appointment by submitting a request with details about the square footage and location in Novi Sad. Once the work is finished and jointly inspected, payment is made in cash directly to the team lead or via corporate bank transfer. We do not require advance payments or online cards.

5. 5

   which areas our mobile team covers

   Our operations center is located at Danila Kiša 12 in Novi Sad and covers the city core and surrounding neighborhoods. The team brings all machinery, ladders, and supplies in their own vehicle. Visits are scheduled on weekdays and Saturdays within the agreed time frame.

6. 6

   how complaints regarding completed work work

   The deadline for filing a complaint regarding completed work is 30 days from the date of the service. In the event of a justified remark about an overlooked task, the team visits the property and resolves the issue at no additional cost. The condition is that the state matches the records specified in the handover report.