KinesiopointPrivacy Policy
This Privacy Policy governs the manner in which Kinesiopoint collects, uses, and protects the personal data of visitors who contact us to book cleaning services. We are committed to preserving the privacy of our clients in accordance with the laws of the Republic of Serbia.
Data controller
The controller of your personal data is Kinesiopoint, based at Danila Kiša 12, 21000 Novi Sad, Serbia. For any questions regarding the processing of your data, you can contact us in person at the specified address or by phone.
Legal framework
The processing of personal data is carried out in accordance with the data-protection law of Serbia and applicable laws in Serbia. In the event of any discrepancy between this policy and statutory provisions, the law prevails.
Data we collect
We collect only data that you provide to us yourself via the contact form or during a phone call. This data includes your name, phone number, the address of the location where the service is provided, and any comments regarding the specifics of your space.
Purpose of processing and legal basis
We process your data solely for scheduling, preparing quotes, on-site visits, and issuing legally required invoices. The legal basis for processing is taking steps at the request of the individual prior to entering into a service agreement.
Data retention period
We retain contact details collected for one-time requests as long as necessary to complete the work and resolve any potential complaints. Accounting records and invoice data are retained for the period required by tax regulations of the Republic of Serbia.
Data sharing with third parties
Your data is never sold or shared with marketing agencies. Access is granted only to employees and hired cleaners who need your name, address, and phone number to arrive at your location and perform the work.
Your data rights
You have the right to request access to the data we store about you, correction of inaccurate data, or its deletion from our operational records. You can submit a request verbally or in writing, and we will respond within the statutory period of 30 days.
Questions about this policy
Write to [email protected] or call +381 293 390 114 during business hours Mon-Thu 07:30 - 17:00, Fri 07:30 - 15:45, Sat 10:30 - 15:00. You will receive a reply within one business day.
- Merchant
- Kinesiopoint d.o.o. Novi Sad
- Registered address
- Danila Kiša 12, 21000 Novi Sad, Srbija
- [email protected]
- Phone
- +381 293 390 114
- Working hours
- Mon-Thu 07:30 - 17:00, Fri 07:30 - 15:45, Sat 10:30 - 15:00
- Registration
- MB: 84271843